All items are custom printed and/or created by hand. Please allow up to 2 weeks for full delivery of your items. If you order more than one item, some items will be shipped separately so you can get them as soon as possible.
Returns & cancellations - Cancellations are only permitted within 24 hours of your order. Orders for our products cannot be cancelled, modified or refunded after the 24 hours have passed because they have been sent to production and are custom printed and sewn in accordance with your order.
Returns for defects - If there is a manufacturing defect with your item, please contact customer service FIRST! Do not return any merchandise to the manufacturer or to us without first contacting our customer service department through Contact Us form. We will respond quickly with instructions for how to return items from your order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Currently we are only shipping to the USA (including AK & HI) online. However, we would be stoked to get our totems to you. Please use our Contact form to give us a heads up so we can see what we can do.
- USPS First Class (3-5 days after fulfillment) - $4.95
- USPS Priority (1-3 days after fulfillment) - $7.95
- FREE Shipping options will be sent USPS First Class unless otherwise described in promotional pages or agreed upon with our company, however we will deduct the First Class cost from the Priority Cost to keep it fair. Sound good?